Returns & Exchanges at The Bay House LLC
At The Bay House LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward returns and exchanges process.
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as perishable goods, custom products, and intimate items, may not be eligible for returns. Please review our full list of non-returnable items below.
How to Return an Item:
- Contact Us: Email our customer support at [email protected] with your order number and the reason for your return.
- Prepare Your Package: Repack the item securely in its original packaging, including any accessories, tags, or documentation.
- Shipping: We will provide you with a prepaid return shipping label, or you can choose to use your preferred shipping method. Please note that original shipping costs are non-refundable.
Refunds:
- Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that some banks may take longer to process the refund.
Exchanges:
- If you need to exchange an item for a different size or color, please contact us at [email protected]. We will guide you through the process of returning the original item and placing a new order.
Non-Returnable Items:
- Gift cards
- Perishable goods (e.g., food, flowers)
- Custom-made products
- Special Orders Items (e.g., furniture, rugs, wall coverings)
- Intimate items (e.g., underwear, swimwear)
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible.
