Shipping Information
At The Bay House, we strive to ensure that your shopping experience is as smooth and convenient as possible, including getting your purchases to you quickly and safely. Below, you’ll find all the details about our shipping options, delivery times, rates, and more.
Shipping Options:
- Standard Shipping: Our standard shipping option is affordable and reliable, with delivery typically taking 5-7 business days depending on your location.
- Express Shipping: Need your items faster? Choose our express shipping option for delivery within 2-3 business days. Express shipping rates vary based on the size and weight of your order.
- Overnight Shipping: For urgent orders, we offer overnight shipping. Orders placed before 12:00 PM EST will be delivered the next business day.
Shipping Rates:
- Standard Shipping: Flat rate of $5.99 for orders under $50. Free shipping on orders over $50.
- Express Shipping: Rates vary based on order size and destination. Exact rates will be calculated at checkout.
- Overnight Shipping: Rates vary based on order size and destination. Exact rates will be calculated at checkout.
Processing Time:
- All orders are processed within 1-3 business days. Orders placed after 2:00 PM CST will begin processing the next business day. Processing times may vary during peak seasons or holidays.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package’s journey from our warehouse to your doorstep. If you have any issues with tracking your order, please contact our Customer Support team at [email protected].
International Shipping:
- Currently, we ship only within the United States. We are working on expanding our shipping options to include international destinations in the future. Stay tuned for updates!
Shipping Restrictions:
- We do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical street address for delivery.
Lost or Damaged Packages:
- While we take great care to ensure your order arrives safely, we understand that issues can occur during transit. If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.
Need Assistance? If you have any questions about our shipping options or need help with an existing order, please reach out to our Customer Support team. We’re here to help!
Contact Information: The Bay House LLC
300 West Jennings Street, Suite 208
Newburgh, Indiana 47630
United States
Email: [email protected]
Thank you for shopping with The Bay House LLC. We appreciate your business and look forward to delivering your order to you soon!
